DGM USA CBTA Policy

To ensure full compliance with our CBTA Policy, DGM USA has established and implemented a management system aligned with the requirements of ISO 9001. This “CBTA Management System” governs all training activities — including classroom, online, blended learning, and consulting/auditing services.

At DGM USA, quality training means doing things right, applying common sense, and delivering results efficiently and cost‑effectively. Quality is defined by effectiveness and efficiency, consistently meeting the expectations of our apprentices, customers, regulatory authorities, and international organizations.

We view training quality as both the ability of our institution to deliver competencies and the ability of our trainees to apply those competencies in their professional roles. Continuous improvement in training ensures that our programs are comprehensive, relevant, and impactful — enhancing career opportunities for apprentices while meeting the needs of our external customers. This commitment is supported by strict compliance with all applicable legal requirements and a dedication to ongoing improvement across all processes.

Our Commitments

• Compliance: Adhere to all applicable legal, contractual, and regulatory requirements in every aspect of our services.
• Continuous Improvement: Maintain a management environment that drives ongoing improvement in processes, methods, and stakeholder relationships, supported by regular review of CBTA objectives.
• Customer Satisfaction: Enhance apprentice satisfaction by consistently meeting and striving to exceed expectations defined in our Quality Management System.
• Process Control: Ensure effective oversight of all processes, with emphasis on trainee relationships, program compliance, and the upkeep of resources and facilities.
• Awareness & Training: Provide ongoing training and awareness for internal staff and key collaborators.
• Risk & Opportunity Management: Analyze organizational context to identify risks and opportunities and implement proactive actions to address them.